Terms & Conditions

Welcome to Natural Therapeutics! This website, https://naturaltherapeutics.com.au, is owned and operated by Katie Forster (ABN 53 773 659 953). If you have any questions or require further information, please email: katie@naturaltherapeutics.com.au.

This document sets out the Terms and Conditions you need to be aware of when using this website or services. Please take a moment to read it, as it contains important rights and obligations so you know what to expect when using services offered.

When you visit this website or use the services offered you agree that you are over 18 and willing to be bound by these Terms and Conditions. These Terms may be modified or changed without notice, so please check back regularly to ensure you are aware of any changes.

payment terms

Payment is required at the end of your consultation and for prescription orders collected/posted once you have received the emailed invoice.

Invoices can be paid either by EFT via online banking OR by credit card. If you choose to pay by credit card, a fee of 1.75% of the total invoice cost will be charged to cover merchant facility costs.

Consultations are exempt from GST.


Consultations are conducted online via the link provided in the initial booking email (NOT in the reminder email). To attend the appointment, click on the link provided on the day/time of your booking. Zoom or Skype are not required to attend the appointment.

Please make sure you are set up in a quiet place, where you have privacy and are free from interruption.

appointment policies

At least 48 hours notice is preferred to reschedule or cancel your appointment. If you give less than 24 hours notice, you will be required to pay for the consultation as that time has been held open for you and were not given the opportunity to book someone else into that space.

If there is an unexpected emergency, please contact me as soon as possible – for emergency situations beyond control the fee will be waived at my discretion.

If I have to cancel your appointment for any reason, you will be given as much notice as possible and ask to you to reschedule at a mutually acceptable time.

refund policy & consumer guarantees

There is no refund if you change your mind about booking an appointment without 48 hours notice, so it is essential that you consider carefully whether this is right for you before you make a booking.

It is important for me to know that you are happy with our work together. If you have any cause for complaint, please let me know before the end of our consultation so we can work together to find a satisfactory solution.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to providing the service to you again, or if I am unable to do so within a reasonable time, paying the cost of having an equivalent service supplied to you again.

qualifications & responsibility

With many years of clinical experience, my commitment to best practice and responsibilities are taken very seriously, including:

– ensuring skills are kept up to date with ongoing professional development

– researching the latest developments in the industry

– taking all reasonable care and due diligence in client relationships

– providing proven, relevant, research based treatments, and

– referring to other practitioners for issues outside of the services offered.

your responsibility

It is important that you commit to open, honest communication when you engage my services. You are responsible for managing and monitoring your own responses and wellbeing during the work we do together, ensuring. you understand the information I provide and asking questions if you have any concerns. It is important that you seek advice and assistance from an appropriately qualified medical professional if you require additional support.

I expect you take responsibility for your own body and be diligent about following through on any treatment plan that you agree to, understanding that I do not have a magic wand and that you will only see results if you are committed to making changes in your habits and lifestyle, and to investing time & money in your own wellbeing.