Privacy Policy

Natural Therapeutics recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used. Providing personal information is an act of trust and here, at Natural Therapeutics, this is taken very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact:

This Privacy Policy is intended to represent industry best practice and comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth)(Privacy Act).

Personal information – collection & use

Personal Information includes information that can be used to identify you as an individual. If you choose to become a client of Natural Therapeutics, the following kinds of personal information will be required:

– your name, address, email address and phone number

Your personal information is used to:

– make an appointment

– respond to your enquiries

– provide you with news and updates about services provided by Natural Therapeutics

Your personal information is only collected:

– with your full consent and awareness, such as when you email us, tick a checkbox or fill in a form to provide information

– if you request information  or services

– for necessary administrative processes id you become a client, or

– if a legitimate interest can be demonstrated in using your data for marketing purposes, although a choice to opt out will always be given.

sensitive information

Some personal information is particularly sensitive, and this information is strictly confidential.

Sensitive personal information will only be collected by secure methods, such as:

– via the initial intake form which is emailed to you in your appointment confirmation email

– in an online video (telehealth) or phone consultation

– when you send information in an email

– when information is provided through lab portals, or

– when pathology reports and test results are received.

The reason why this information is collected:

– so that services you have contracted can be provided, such as ordering pathology tests, and

– to ensure the most appropriate services are provided to you.

The sensitive information provided for this purpose may include, where it is relevant to the service, information about:

– your date of birth

– your medical history

– your pathology reports and test results

– your lifestyle and wellbeing

– your relationships

– your eating habits, and

– your mental and emotional wellbeing.

Natural Therapeutics is committed to securely storing and handling your sensitive information.

Sensitive information may be collected from children under the age of 18 in the presence of their parents/guardians or with their parent’s/guardian’s full consent. All information collected from minors is securely stored in accordance with this Privacy Policy.

disclosure of information

Reasons why your information may be disclosed:

– to provide you with information or services you have requested

– where disclosure is necessary to carry out your instructions, or

– for the purposes of referral or testing, with your permission.

All reasonable means to protect the confidentiality of your information while my possession or control. Your information will not be shared with any third party other than the service providers who assist in providing the information and services we are providing to you.


Reasonable physical, technical and administrative safeguards are taken to protect your information from misuse, interference, loss, and unauthorised access, modification and disclosure.

Risks to your information are managed by:

– storing files securely

– ensuring only clinicians have access to sensitive information

– releasing information to service providers on a strictly need-to-know basis.

access to information

You can access, correct or update your personal information at any time. Please contact:

notification of changes to this policy

If there are any changes to the Privacy Policy, a copy of the revised policy will be posted on this website.


By using this site, you consent to this Privacy Policy.